Refund policy

Returns, Exchanges & Cancellations

Every order from Simply UV Prints is made to order. Because personalized and custom items are created specifically for you, they are not eligible for returns or exchanges unless there is a problem with the order itself.

Cancellations

If you need to cancel an order, please contact us as soon as possible. Cancellations may only be possible if design work, customization, or production has not started. Once production has begun, the order may no longer be eligible for cancellation.

Order Changes

If you need to change personalization, wording, colors, size, or another detail, contact us as soon as possible. If production has not started, we will do our best to make the change. Once an order is already in production, changes may not be possible.

Damaged or Incorrect Orders

If your order arrives damaged or there is a mistake on our end, please contact us as soon as possible. Send clear photos of the item and, for shipping damage, the packaging as well. We will review the issue and work with you to make it right.

Personalization

Please review names, dates, spelling, colors, and all other personalization details carefully before submitting your order. Items produced exactly as the customer entered or approved are not considered defective because of customer-provided spelling or personalization errors.

Natural Material Variations

Many Simply UV Prints products are handmade and use natural materials such as wood. Variations in grain, knots, texture, stain, and finish are normal and are not considered defects.

Color Variations

We work to represent colors as accurately as possible, but colors may appear slightly different from one screen to another and may also vary depending on the material being printed. Slight color variations are normal and are not considered defects.

Questions about an order can be sent to simplyuvprints@gmail.com.