FAQs

Ordering & Turnaround

Are your products made to order?
Yes. Every order from Simply UV Prints is made to order in McAlester, Oklahoma. Each piece is created specifically for the customer who ordered it, whether it is personalized or one of our standard designs.

How long does it take to make my order?
Our turnaround time is typically 7 to 14 days, but some orders may take longer depending on the amount of customization and design work involved. I am the only person making and processing each order, so if you need something by a specific date, please reach out and let me know. I will do my very, very best to get you taken care of as soon as possible.

Do you accept rush orders?
Yes, when my current workload allows. If you need an order by a specific date, please reach out before placing your order. Let me know what you need and when you need it, and I will let you know if I can make it happen.

When is payment due?
All orders require payment in full at the time the order is placed. Production and design work will not begin until payment has been received.

Can I cancel my order?
Because every order is made to order, cancellations may only be possible if production has not started. If you need to cancel, please contact me as soon as possible. Once design work, customization, or production has begun, the order may no longer be eligible for cancellation.

Can I change my order after it has been placed?
Possibly, depending on where your order is in the process. If you need to change personalization, colors, wording, size, or another detail, contact me as soon as possible. If design or production has not started yet, I will do my best to make the change. Once your order is already in production, changes may not be possible.

Custom Orders & Proofs

Do you take custom orders?
Yes. Custom orders are a big part of what I do. If you have an idea, send me a message with as much detail as possible, including the size, colors, wording, style, and any inspiration photos you may have. I will let you know what is possible and provide pricing before we get started. All custom orders must be paid in full before production begins.

Can I see a proof before my order is made?
Yes. For custom designs and orders that require design approval, I will send a proof before production begins.

Please make sure all of the contact information you provide at checkout is correct, including your email address and phone number. I usually send proofs by text message because it is much quicker than email and helps keep your order moving.

Please review all spelling, names, dates, colors, and other details carefully. Once you approve the proof, your order will move into production and changes may no longer be possible.

What happens if I do not respond to my proof?
I will not move forward with your order until you approve your design. If your order requires a proof, production will be placed on hold until I receive your approval.

Please make sure your phone number and email address are correct at checkout so I can reach you. Delayed approval will also delay your turnaround time and shipping date.

What happens if I enter the wrong personalization information?
Please double check all names, dates, spelling, and personalization details before submitting your order. I create your item using the information you provide.

If you notice a mistake, contact me as soon as possible. If production has not started yet, I will do my best to make the correction. Once your order is already in production, changes may not be possible.

Shipping & Pickup

How do shipping times work?
Processing time and shipping time are separate. My current turnaround time is typically 7 to 14 days before your order ships. Once your order leaves my shop, delivery time depends on the shipping carrier and the service selected at checkout.

When your order shows pre transit, that means I have pulled it and it is moving into the packing and shipping stage. A shipping label may already be created, but that does not always mean the carrier has possession of the package yet.

Your order may remain in pre transit for a few days. Sometimes I notice something during my final quality check that I want to fix before it leaves my shop, and sometimes I have an entire rack of completed orders that need to be carefully packed. Since I am the only person making, checking, packing, and shipping these orders, it can take me a couple of days to get through them all.

Please be patient and know that I am always working to get orders out as quickly as possible. I am a perfectionist when it comes to my work, and quality is extremely important to me. I would much rather take a little extra time than send something out my door that I am not 110% happy with.

You will receive tracking information once your label is created, and tracking will begin updating once the carrier scans your package.

Can you guarantee my order will arrive by a certain date?
I will always do my best to meet a requested date, but I cannot guarantee carrier delivery dates once your package leaves my shop. If you need your order by a specific date, please reach out before ordering so I can let you know whether I can realistically accommodate it.

Do you offer local pickup?
Yes. Local pickup is available in the McAlester area. Once your order is completely finished and ready to go, I will contact you with pickup information. Please wait until you receive confirmation from me before coming to pick up your order.

What if I gave the wrong shipping address?
Please make sure your shipping address is correct before placing your order. If you notice an error, contact me as soon as possible. If the order has not shipped yet, I will do my best to update it. Once the package has been shipped, I may not be able to change the address or redirect the package.

What if my order is returned because of an incorrect address or an unclaimed package?
If an order is returned to me because the shipping address was incorrect, incomplete, or the package was not claimed, I will contact you once it arrives back at my shop. The customer will be responsible for the cost of shipping the order again.

Delivery Problems

What happens if my package is lost in transit?
If your tracking has not updated for an extended period of time or it appears your package may be lost, please contact me so I can help look into it. I will work with the shipping carrier and help with any claim that may need to be filed.

If the package is confirmed lost in transit, I will send a replacement.

Please keep in mind that once a package leaves my shop, carrier delays are outside of my control, but I will always do what I can to help get the situation resolved.

What if my package is marked delivered but I do not have it?
Once tracking shows that a package has been delivered, please check around your home, with household members, neighbors, and your local carrier first.

If you still cannot locate it, contact the shipping carrier with your tracking number. I will also help however I can, but I cannot control or replace packages that are confirmed as delivered by the carrier.

What if my order arrives damaged?
If your order arrives damaged, please contact me as soon as possible and send clear photos of the packaging and the damaged item. This helps me document what happened and figure out the best way to take care of you. I will work with you to get the issue resolved as quickly as possible.

Returns & Product Variations

Do you accept returns or exchanges on personalized items?
Because personalized and custom items are made specifically for you, they are not eligible for returns or exchanges unless there is an issue with the order itself.

If your item arrives damaged or there is a mistake on my end, please contact me as soon as possible so I can make it right.

Will the colors on my finished product look exactly like they do on my screen?
I do my best to keep colors as accurate as possible, but colors can look slightly different from one screen to another and can also vary depending on the material being printed. Because of that, slight color variations are normal and are not considered a defect.

Will every handmade item look exactly the same?
Because many of my products are handmade and made with natural materials such as wood, slight variations in grain, knots, texture, stain, and finish are completely normal. These natural differences are part of what makes each piece unique and are not considered defects.

Bulk, Business & School Orders

Do you offer wholesale or bulk ordering?
Yes. Bulk and larger quantity orders are available for many of my products. Pricing can vary depending on the item, quantity, customization, and materials needed.

If you are ordering for a business, school, event, team, or group, please reach out with the details and I will put together pricing for you.

Do you offer business or school orders with logos and custom branding?
Yes. I create custom pieces for businesses, schools, teams, organizations, and events. This can include logos, names, branded colors, signage, gifts, awards, classroom pieces, and other custom items.

Send me your logo or design information along with what you are wanting made, and I will let you know what options are available.